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Vision Helpdesk MCP by usefulapi

Assign or unassign ticket staff

vision_assign_ticket_staff
DestructiveIdempotent

WRITE: confirm:true required. add a staff member as an owner of a ticket, or remove one. ticket / update_properties with action staff.

Input Schema

NameRequiredDescriptionDefault
actionYesassign or unassign.
confirmYesRequired: confirm the exact change and any client-visible or email effects before setting true.
staff_idYesStaff id.
ticket_idYesTicket id.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.1/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false, destructiveHint=true, idempotentHint=true, and openWorldHint=true. The description repeats 'WRITE' and the confirm requirement, which is also encoded in the schema, but adds little context about what removal affects, client-visible/email consequences, or authorization needs.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The write warning and confirm requirement are front-loaded, and the description is short. However, the fragment 'ticket / update_properties with action staff' is an internal implementation detail that does not help an agent invoke the tool and makes the structure feel fragmented.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The annotation and schema cover the safety profile and all parameters, and the confirm requirement is surfaced. Still, for a destructive mutation tool, the description could say more about side effects of unassignment and when this specialized staff operation is appropriate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all four parameters. The description references action staff and the ticket/staff target, but adds no format or semantic detail beyond the schema, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific action and resource: add a staff member as a ticket owner or remove one, with the action staff detail. It is clearly narrower than the generic vision_update_ticket_property sibling, though it does not explicitly name that alternative.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It gives a prerequisite (confirm:true required) and states the assign/unassign purpose, implying when the tool is used. However, it does not explain when to choose this over vision_update_ticket_property or when to prefer assign versus unassign beyond the enum.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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