Add internal note (whisper)
textline_add_whisperWRITE: add an internal whisper (a note only your agents see, never sent to the customer) to a conversation, by conversation_uuid or phone_number. POST /api/conversation/{uuid}.json or POST /api/conversations.json with a whisper.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | The note text (visible to agents only). | |
| resolve | No | Resolve the conversation after adding the note. | |
| group_uuid | No | With phone_number only: the department to use. Default: the first department. | |
| phone_number | No | The contact's phone number (pass this OR conversation_uuid); opens the conversation if there is none. | |
| conversation_uuid | No | The conversation UUID (pass this OR phone_number). |