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SupportBee MCP by usefulapi

Remove the user or team assignment of a ticket

supportbee_unassign_ticket
Idempotent

WRITE: clears the user assignee or the team assignee of a ticket. DELETE /tickets/{id}/user_assignment or /team_assignment.

Input Schema

NameRequiredDescriptionDefault
assigneeYesWhich assignment to clear.
ticket_idYesThe SupportBee ticket id (the number in the ticket URL; from supportbee_list_tickets).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare idempotentHint=true and destructiveHint=false, so the safety profile is partly covered; the description adds that this is a WRITE and that it hits a DELETE assignment endpoint, clarifying that only the assignment is cleared, not the ticket. It does not say whether the previous assignee is recoverable or what the response contains.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two compact sentences with zero filler, and the operation type ('WRITE') is front-loaded. Every clause carries information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 2-parameter, fully-required tool with complete schema coverage and no output schema, the description plus annotations supply enough to invoke it correctly. A note on reversibility or the post-clear ticket state would make it exhaustive.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and both parameters are documented in-schema, so the baseline is 3. The description restates the user/team distinction for the assignee parameter but adds no format or constraint detail beyond the enum already in the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (clears) and resource (the user or team assignee of a ticket), and 'unassign' cleanly distinguishes it from the sibling supportbee_assign_ticket. An agent can tell exactly what happens without opening the schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The 'WRITE' marker and endpoint hints imply this is the mutation counterpart to supportbee_assign_ticket, and the assignee enum shows the two modes, but there is no explicit when-to-use/when-not or named alternative. Usage is inferable rather than stated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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