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SupportBee MCP by usefulapi

Mark a ticket answered or unanswered

supportbee_set_ticket_answered
Idempotent

WRITE: marks a ticket as answered (answered=true) or unanswered (answered=false) without sending anything. POST/DELETE /tickets/{id}/answered.

Input Schema

NameRequiredDescriptionDefault
answeredYestrue = mark answered, false = mark unanswered.
ticket_idYesThe SupportBee ticket id (the number in the ticket URL; from supportbee_list_tickets).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.2/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare idempotentHint=true and destructiveHint=false, so the safety profile is covered. The description adds real value beyond that: the 'WRITE:' marker, the no-notification side effect ('without sending anything'), and the underlying POST/DELETE endpoints. It does not, however, describe what the response contains, though no output schema exists.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single sentence with the operation type front-loaded, the boolean semantics inlined as parentheticals, and the endpoint appended. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a two-parameter boolean toggle with annotations covering idempotency and destructiveness, and no output schema required, the description is nearly sufficient. The only minor omission is any hint about the resulting ticket state or response confirmation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% – both parameters are already fully documented in the schema, including the boolean polarity and the ticket_id source. The description's 'answered=true / answered=false' restates the schema rather than adding syntax or format detail, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('marks a ticket as answered') with the exact boolean polarity inlined, which is precisely what distinguishes it from siblings like supportbee_set_ticket_archived and supportbee_reply_to_ticket. An agent can select it without opening the schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

'without sending anything' explicitly separates this from supportbee_reply_to_ticket and supportbee_add_comment, which is the main mis-selection risk for a ticket-state tool. It gives clear context for use but states no explicit exclusions or prerequisites.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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