Reply to a ticket (sends an e-mail)
supportbee_reply_to_ticketDestructive
WRITE: SENDS AN E-MAIL to the customer. Posts a public reply on ONE ticket; SupportBee e-mails it to the ticket's requester and to the cc/bcc addresses you list (at most 10 addresses in total). It cannot be recalled. The reply comes from the token's user. For a note only your team sees, use supportbee_add_comment. POST /tickets/{id}/replies.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| cc | No | Extra recipients in cc (cc + bcc together at most 10). | |
| bcc | No | Extra recipients in bcc (cc + bcc together at most 10). | |
| text | Yes | The reply text (plain text; blank lines separate paragraphs). | |
| ticket_id | Yes | The SupportBee ticket id (the number in the ticket URL; from supportbee_list_tickets). |