Assign a ticket to a user or a team
supportbee_assign_ticketIdempotent
WRITE: assigns a ticket to ONE agent (user_id) or ONE team (team_id), not both. A ticket that belongs to a team can only go to a member of that team; assigning to another team removes the user assignee. The customer is not e-mailed (SupportBee may notify the assigned agent). POST /tickets/{id}/user_assignment or /team_assignment.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| team_id | No | The team id (supportbee_list_teams). | |
| user_id | No | The agent id (supportbee_list_users). | |
| ticket_id | Yes | The SupportBee ticket id (the number in the ticket URL; from supportbee_list_tickets). |