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RepairDesk MCP by usefulapi

List repair tickets

repairdesk_list_tickets
Read-only

Find ticket/order numbers, customer/device context, status and assignments. keyword searches the ticket list. Returns one page (page defaults0). GET /tickets.

Input Schema

NameRequiredDescriptionDefault
pageNo
statusNo
keywordNo
to_dateNoUnix timestamp in seconds, not milliseconds.
pagesizeNo
from_dateNoUnix timestamp in seconds, not milliseconds.
created_byNo
assigned_toNo
default_orderNo

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

C2.9/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false and openWorldHint=true, so the safety profile is covered. The description adds genuinely useful behavior: it returns exactly one page and page defaults to 0. It does not explain result ordering or what default_order controls, which is the main behavioral gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences with no filler, and the most useful facts (what you get back, how keyword works, pagination) come first. The typo 'defaults0' and the telegraphic style cost it a point but the size is appropriate.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With nine parameters, no output schema, and an undocumented enum, the description does too little: it never says what a page looks like beyond a loose field list, omits the 100-item page-size cap, and leaves sorting semantics opaque. For a primary listing endpoint used by most ticket workflows, this is under-specified.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is only 22%, so the description needs to compensate and largely does not. It clarifies keyword and the page default, but status, created_by, assigned_to and especially the default_order enum ('0','1','2') are left completely unexplained — the agent cannot know which sort each value selects.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The first sentence names the concrete payload (ticket/order numbers, customer/device context, status, assignments) and the title plus 'GET /tickets' confirm this is a read/list tool. It is clearly a listing operation, but it never explicitly contrasts itself with the very similar sibling repairdesk_get_ticket, so the agent must infer that this returns collections rather than a single record.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

'keyword searches the ticket list' hints at filtering, but there is no statement of when to choose this over repairdesk_get_ticket or repairdesk_list_statuses, and no exclusions or prerequisites. An agent gets no guidance on how to page through results or when to stop.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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