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RepairDesk MCP by usefulapi

Get a repair ticket

repairdesk_get_ticket
Read-only

Read ticket summary, customer, repair devices, notes, line items and invoice context. GET /tickets/{Ticket-Id}. The vendor checks store ownership, including transfers into this store.

Input Schema

NameRequiredDescriptionDefault
ticket_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.9/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The annotations already declare readOnlyHint=true, destructiveHint=false, and openWorldHint=true. The description adds useful behavioral context by noting that store ownership is checked, including transfers into the store, which helps an agent understand access scoping and potential authorization outcomes.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is compact and front-loaded: it first states what is read, then gives the endpoint, then notes an important ownership behavior. Every sentence adds useful information without repetition.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read tool with one parameter, the description gives sufficient context: it lists the ticket data returned, provides the endpoint, and discloses store-ownership checking. It does not cover error cases such as missing or invalid tickets, but no output schema exists and the core retrieval behavior is well described.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% for the single required ticket_id parameter. The description partially compensates by showing it as the {Ticket-Id} path parameter in GET /tickets/{Ticket-Id}, but it does not explain the expected ID format, source, or constraints beyond what the schema pattern already implies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource: read a repair ticket. It also enumerates the ticket data returned, including summary, customer, repair devices, notes, line items, and invoice context, making the tool distinguishable from list-oriented siblings such as list_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The usage is implied by 'Read ticket summary...' and the endpoint GET /tickets/{Ticket-Id}, but the description does not explicitly say when to use this tool instead of siblings like list_tickets or get_customer. It gives enough context to infer retrieval of a single ticket, but no explicit alternatives or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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