Skip to main content
Glama

RepairDesk MCP by usefulapi

Add an internal ticket note

repairdesk_add_internal_ticket_note
Destructive

Append an internal note (type0) after explicit confirmation. First reads the ticket and verifies its ID and optional repair/device line ID. No status, timer, messaging, payment or delete endpoint is called. POST /ticket/addnote. On an uncertain response, inspect notes before retrying; writes are attempted once.

Input Schema

NameRequiredDescriptionDefault
noteYes
confirmNoSet true only after the user reviews the target ticket and exact note text.
device_idNo
ticket_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.4/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Goes well beyond the annotations: annotations only say destructive/non-idempotent/open-world, while the description discloses that a read-and-verify step precedes the write, that no status/timer/messaging/payment/delete endpoint is invoked, and that the write is attempted exactly once with an inspect-before-retry policy. This is exactly the operational context an agent needs before firing a destructive call.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Five terse sentences, front-loaded with the action and confirmation gate, followed by verification, side-effect scope, and retry policy. Nothing is redundant with the title or schema.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 4-parameter destructive write with no output schema, the definition covers prerequisites, side-effect scope, and failure handling. It omits any indication of what a successful response contains (note ID, ticket state) and any permission/auth requirements, which would complete the picture.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is only 25% (only 'confirm' is documented), so the description must carry weight; it clarifies that ticket_id and device_id are verified against the fetched ticket and implies the note text is the payload, but it says nothing about note length limits or ID format beyond what the schema patterns already enforce. Partial compensation for a coverage gap, so a mid score.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Append an internal note (type0)') plus the underlying endpoint POST /ticket/addnote, which no sibling tool touches — all siblings are read/list operations. An agent can immediately distinguish this write tool from the surrounding read tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives a clear precondition ('after explicit confirmation'), describes the mandatory verification read of the ticket and its optional repair/device line ID, and prescribes behavior on an uncertain response ('inspect notes before retrying'). It does not name a specific alternative/sibling tool for the verification step, keeping it just short of a 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.