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Placetel MCP by usefulapi

List call center agents

placetel_list_call_center_agents
Read-only

List call-center agents with name, status, extension, priority and last call time. GET /call_center_agents.

Input Schema

NameRequiredDescriptionDefault
pageNoPage number, from 1 (default 1). Pass the previous reply's next_page.
per_pageNoResults per page, 1-100 (default 25). Not every endpoint honours it; keep paging until a page is empty.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false and openWorldHint=true, so the safety profile is covered. The description adds the GET endpoint and the returned field set but says nothing about pagination behavior or result volume, which the schema only partially covers.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, purpose first, endpoint second, with zero filler. Every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, listing the returned fields is genuinely useful and largely fills the gap for a simple read-only list endpoint. Paging behavior lives in the schema, so little is missing, though a note on empty-page termination would have made it complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% with only two optional paging parameters, both already documented in the schema including the next_page chaining hint. The description adds no parameter semantics, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('List call-center agents') and enumerates the fields returned (name, status, extension, priority, last call time), plus the underlying endpoint. It is clearly distinct from siblings like list_call_center_queues and list_call_center_calls, though it never names an alternative to route against.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no when-to-use guidance, no mention of when to pick agent lists over queue or call lists, and no stated prerequisites. The agent must infer everything from the tool name.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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