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OfficeRnD MCP by usefulapi

List ticket options

officernd_list_ticket_options
Read-only

List the helpdesk ticket options — the configured types, priorities and severities (each with an _id, category and label). Their _ids are required by officernd_create_ticket. OfficeRnD: GET /ticket-options.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoPage size, 1-50 (OfficeRnD's max; default 50).
cursor_nextNoThe cursorNext from the previous page. Omit for the first page.
cursor_prevNoThe cursorPrev from a page, to go one page back.

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changed
    • changedInput schema / $schema
      Previous value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"
  2. First observed

TDQS

A4.3/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations only declare readOnlyHint=true, so the description adds real context: it discloses the shape of each returned item (_id, category, label) and the downstream dependency on officernd_create_ticket. It omits any mention of pagination behavior despite exposing cursor parameters, which keeps it short of a 5.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single compact sentence front-loads the resource and its contents, then adds the downstream dependency and the underlying endpoint. Every clause earns its place with no padding.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only option-list tool with no output schema, the description covers what is returned, the fields on each item, and why the caller would need it. Pagination is fully documented in the schema, so nothing an agent needs to invoke it correctly is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, and the schema already documents limit (1-50, default 50) and both cursor parameters, so the description need not repeat them. It adds no syntax or format detail beyond the schema, making the baseline 3 correct.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('List the helpdesk ticket options') and immediately enumerates the concrete contents (types, priorities, severities) with their fields. This clearly distinguishes it from the sibling officernd_list_tickets, which lists actual tickets rather than configuration options.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives the selecting condition implicitly by stating the '_ids are required by officernd_create_ticket', telling the agent when this lookup is needed. It does not, however, state any when-not conditions or name alternatives for obtaining these ids by another route.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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