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Open a helpdesk ticket

officernd_create_ticket
Destructive

WRITE. Open a helpdesk ticket on behalf of a member. type, priority and severity are ticket-option _ids from officernd_list_ticket_options. Needs scope flex.collaboration.tickets.create. OfficeRnD: POST /tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
typeYesTicket-option _id with category 'type'.
memberYesThe _id of the member raising the ticket.
messageNoFull description.
subjectYesShort summary of the issue.
priorityYesTicket-option _id with category 'priority'.
severityYesTicket-option _id with category 'severity'.
attachmentsNoImage attachment URLs.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Leads with 'WRITE.' which is consistent with destructiveHint=true, and adds context annotations don't carry: the required OAuth scope and the underlying POST /tickets endpoint. It stops short of saying whether the ticket can be edited/deleted afterward or what the response returns.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Four very short sentences, front-loaded with the WRITE marker, scope, and endpoint; no filler and each clause carries information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 7-parameter, 5-required mutation tool with no output schema, the description covers the write semantics, auth scope, endpoint, and the source of the enumerated id parameters. It is adequate; only return/error behavior is unaddressed, which is minor without an output schema.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the baseline is 3, but the description adds real value by explaining that type, priority, and severity are ticket-option _ids obtained from officernd_list_ticket_options, giving cross-tool provenance the schema alone does not.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Open a helpdesk ticket') plus the actor ('on behalf of a member'), which cleanly separates it from create_booking, create_member, and add_ticket_comment among siblings.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives a clear precondition (needs scope flex.collaboration.tickets.create) and routes the agent to officernd_list_ticket_options for the option _ids, but does not state when to choose this over other ticket-related tools or any exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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