Open a helpdesk ticket
officernd_create_ticketWRITE. Open a helpdesk ticket on behalf of a member. type, priority and severity are ticket-option _ids from officernd_list_ticket_options. Needs scope flex.collaboration.tickets.create. OfficeRnD: POST /tickets.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| type | Yes | Ticket-option _id with category 'type'. | |
| member | Yes | The _id of the member raising the ticket. | |
| message | No | Full description. | |
| subject | Yes | Short summary of the issue. | |
| priority | Yes | Ticket-option _id with category 'priority'. | |
| severity | Yes | Ticket-option _id with category 'severity'. | |
| attachments | No | Image attachment URLs. |