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OfficeRnD MCP by usefulapi

Open a helpdesk ticket

officernd_create_ticket
Destructive

WRITE. Open a helpdesk ticket on behalf of a member. type, priority and severity are ticket-option _ids from officernd_list_ticket_options. Needs scope flex.collaboration.tickets.create. OfficeRnD: POST /tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
typeYesTicket-option _id with category 'type'.
memberYesThe _id of the member raising the ticket.
messageNoFull description.
subjectYesShort summary of the issue.
priorityYesTicket-option _id with category 'priority'.
severityYesTicket-option _id with category 'severity'.
attachmentsNoImage attachment URLs.

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changed
    • changedInput schema / $schema
      Previous value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"
  2. First observed

TDQS

A4.1/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations only supply destructiveHint=true; the description adds beyond that by disclosing the required OAuth scope (flex.collaboration.tickets.create) and the underlying POST /tickets endpoint. It does not explain what the destructiveHint implies for a create operation (e.g. irreversibility, notifications), leaving a modest gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Front-loads the write marker and the one-sentence purpose, then appends dependency, scope and endpoint facts compactly. Every clause is short and useful, though the trailing 'OfficeRnD: POST /tickets' adds little for an agent that invokes by tool name.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 7-parameter create tool with full schema coverage and no output schema, the description supplies the pieces the schema cannot: the write nature, the option-id lookup dependency, and the auth scope. Nothing critical is missing, though failure/response behavior is unaddressed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already documents every parameter including the category semantics of type/priority/severity. The description's main addition is naming officernd_list_ticket_options as the lookup source, which is useful but largely overlaps the schema's own 'Ticket-option _id with category' text. Baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Open a helpdesk ticket on behalf of a member'), which is separable from sibling creators like officernd_create_booking and officernd_create_member. The leading 'WRITE.' marker reinforces the operation class immediately.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives clear context: it names officernd_list_ticket_options as the source of the type/priority/severity option ids, which is exactly the prerequisite an agent needs. It does not state when *not* to use it or contrast against officernd_add_ticket_comment or list_tickets, so it falls short of full routing guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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