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Update a customer

kickserv_update_customer
Destructive

WRITE: update fields on an existing customer. Only the fields you pass change. Balances, credit limit and custom fields are not settable here. Kickserv: PATCH /{account}/customers/{customer_number}.xml.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
faxNoFax number.
nameNoNew customer name.
mobileNoMobile number.
companyNoTrue if the customer is a company rather than a person.
contactNoPrimary contact name.
is_activeNoFalse to mark the customer inactive (reversible).
last_nameNoContact last name.
first_nameNoContact first name.
alt_contactNoAlternate contact name.
billing_cityNoBilling city.
company_nameNoCompany name.
phone_numberNoPhone number.
service_cityNoService city.
billing_stateNoBilling state.
email_addressNoEmail address.
service_stateNoService state (2-letter abbreviation in the US).
account_numberNoYour own account number for the customer.
notify_via_smsNoSend the customer SMS notifications.
billing_addressNoBilling address (where invoices go), line 1.
billing_countryNoBilling country.
customer_numberYesCustomer number to update.
service_addressNoService address (where the work happens), line 1.
service_countryNoService country (2-letter code).
alt_phone_numberNoAlternate phone number.
billing_zip_codeNoBilling ZIP/postal code.
customer_type_idNoCustomer type id.
notify_via_emailNoSend the customer email notifications.
service_zip_codeNoService ZIP/postal code.
billing_address_2NoBilling address line 2.
service_address_2NoService address line 2.
customer_source_idNoCustomer source (lead source) id.
special_instructionsNoSpecial instructions shown to technicians.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations only supply destructiveHint=true; the description adds that this is a partial PATCH (untouched fields are preserved) and enumerates the field classes that cannot be mutated here. It does not mention permission/auth requirements, rate limits, or error behavior, but it goes meaningfully beyond the structured annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences, front-loaded with the mutation class ('WRITE:'), then the update semantics, then the exclusions, then the endpoint mapping. Every sentence carries distinct information with no restatement of the name or title.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 32-parameter mutation tool with full schema coverage and only a destructiveHint annotation, the description covers the essentials: operation type, partial-update behavior, and scope limits. It omits what the call returns (no output schema exists) and any failure/permission notes, which keeps it short of fully complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% (32 params, all documented), so the baseline is 3. The description still adds semantics the schema cannot express: that omitted parameters are left unchanged (partial-update contract) and that balances, credit limit, and custom fields are out of scope for this call.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('WRITE: update fields on an existing customer') and pins the semantics as a partial update via 'Only the fields you pass change'. The 'existing customer' framing cleanly separates it from create_customer and get_customer among the siblings without needing to name them.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Gives clear usage context ('only the fields you pass change') and an explicit exclusion set ('Balances, credit limit and custom fields are not settable here'), which tells the agent when this tool will not work. It stops short of naming the correct alternative for those excluded fields, so it lacks the explicit routing a 5 would require.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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