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Create a customer

kickserv_create_customer
Destructive

WRITE: create a new customer. Kickserv assigns the customer number. Kickserv: POST /{account}/customers.xml.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
faxNoFax number.
nameYesCustomer name (required).
mobileNoMobile number.
companyNoTrue if the customer is a company rather than a person.
contactNoPrimary contact name.
is_activeNoFalse to mark the customer inactive (reversible).
last_nameNoContact last name.
first_nameNoContact first name.
alt_contactNoAlternate contact name.
billing_cityNoBilling city.
company_nameNoCompany name.
phone_numberNoPhone number.
service_cityNoService city.
billing_stateNoBilling state.
email_addressNoEmail address.
service_stateNoService state (2-letter abbreviation in the US).
account_numberNoYour own account number for the customer.
notify_via_smsNoSend the customer SMS notifications.
billing_addressNoBilling address (where invoices go), line 1.
billing_countryNoBilling country.
service_addressNoService address (where the work happens), line 1.
service_countryNoService country (2-letter code).
alt_phone_numberNoAlternate phone number.
billing_zip_codeNoBilling ZIP/postal code.
customer_type_idNoCustomer type id.
notify_via_emailNoSend the customer email notifications.
service_zip_codeNoService ZIP/postal code.
billing_address_2NoBilling address line 2.
service_address_2NoService address line 2.
customer_source_idNoCustomer source (lead source) id.
special_instructionsNoSpecial instructions shown to technicians.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.2/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already flag destructiveHint=true, so the write nature is covered structurally. The description adds value by stating the server assigns the customer number (so the agent should not supply it) and that it is a POST, but says nothing about permissions, idempotency, duplicate handling, or what is returned.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short fragments, front-loaded with the write marker and the key behavior (server-assigned number). The trailing endpoint string is mild implementation detail but harmless.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 31-parameter creation tool with no output schema, the description is thin: it doesn't state what a successful call returns (e.g., new customer id) or note that most fields are optional. Schema coverage compensates for field meaning, but the response contract is unaddressed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% across all 31 parameters, so the schema carries the documentation burden and the baseline of 3 applies. The description itself contributes no parameter-level detail beyond noting the customer number is server-assigned.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description gives a specific verb and resource ('create a new customer') and adds that Kickserv assigns the customer number. It is clearly distinct from sibling tools like kickserv_create_job or kickserv_update_customer, though it never explicitly contrasts itself with any of them.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to use this versus alternatives such as kickserv_update_customer (for existing records) or kickserv_get_customer. No prerequisites, no mention that only 'name' is required.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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