Overall report
helpwise_get_reportRead-only
Overall and team-performance report for a date range: new/closed/assigned conversations (with change vs the previous period), inbound/outbound messages per day, busiest hour/day, average first response, response and resolution time, CSAT and per-agent performance. Optional inbox and tag filters. GET /reports.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| end | Yes | End, yyyy-mm-dd or yyyy-mm-dd hh:mm:ss (a date alone means 23:59:59). | |
| start | Yes | Start, yyyy-mm-dd or yyyy-mm-dd hh:mm:ss (a date alone means 00:00:00). | |
| tag_ids | No | Only conversations with these tag ids. | |
| inbox_id | No | Only this inbox (default: all inboxes). | |
| business_hours_only | No | Count business hours only (default false). |