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Helpwise MCP by usefulapi

Get conversation

helpwise_get_conversation
Read-only

One conversation with its messages, notes, drafts, assignment and contacts. Page long conversations with page_token from the previous reply. GET /inboxes/{inbox_id}/conversations/{conversation_id}.

Input Schema

NameRequiredDescriptionDefault
limitNoResults per page, 1-100 (default 25).
folderNoFolder context (optional).
inbox_idYesInbox (mailbox) id the conversation lives in.
page_tokenNoPage token from the previous reply, for older messages.
conversation_idYesConversation (thread) id.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.5/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and destructiveHint=false, so the safety profile is covered. The description adds genuine beyond-annotation context: the returned payload includes messages, notes, drafts, assignment and contacts, and it discloses pagination behavior via `page_token` from the previous reply.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three short sentences, front-loaded with the payload contents before pagination and the endpoint. It is tight, though the trailing REST path is largely redundant with the tool name and title.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description carries the burden of describing returns, and it does so by enumerating the payload contents. Pagination is addressed; folder/limit defaults are left to the schema, which is acceptable given full schema coverage.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all five parameters. The description only restates pagination for `page_token` and adds no syntax or semantics beyond what the schema provides, making the baseline 3 correct.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description names a specific resource ('One conversation') and enumerates its contents (messages, notes, drafts, assignment, contacts), which distinguishes it from bulk operations. It is clear what it retrieves, though it never explicitly contrasts itself with the sibling helpwise_list_conversations.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit when-to-use or when-not-to-use guidance is given, and no alternative tool is named. The only procedural hint is how to page with `page_token`, leaving the get-vs-list choice to inference.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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