Get customer
helpcrunch_get_customerGet a single customer by id. HelpCrunch REST: GET /customers/{id}.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | The customer id (numeric id, passed as a string). |
helpcrunch_get_customerGet a single customer by id. HelpCrunch REST: GET /customers/{id}.
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | The customer id (numeric id, passed as a string). |
Changes observed during successful MCP inspections.
Input schema / $schemaPrevious value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already declare readOnlyHint=true, so the safe read-only nature is covered. The description adds the underlying REST mapping (GET /customers/{id}), which is mild useful context, but says nothing about not-found/error behavior or the returned payload for this id-only lookup.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Two short sentences, zero filler, with the core action stated first and the endpoint mapping second. Nothing is padded or repeated.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a single-parameter read tool with annotations covering the safety profile and no output schema to explain, the description is nearly sufficient. It only lacks a pointer to the sibling list tool for id discovery, which is a minor gap.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 100% and the single id parameter is fully documented in the schema (numeric id passed as a string). The description adds no format, syntax, or example detail beyond what the schema already provides, so the baseline of 3 applies.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
States a specific verb and resource ('Get a single customer by id'), and the word 'single' implicitly separates it from helpcrunch_list_customers. However, it never names that sibling or any other alternative, so differentiation must be inferred from the name alone.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
There is no explicit when-to-use or when-not-to-use guidance. The 'by id' phrasing implies the tool requires a known customer id, but the description never states that a lookup/list should precede it, nor mentions any alternative tool.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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