Skip to main content
Glama

happyfox

List or search tickets

happyfox_list_tickets
Read-only

List tickets, newest activity first, with optional filters and HappyFox's search syntax. Paginated (page_info + data). Search q examples: status:"New","In Progress", priority:"High", assignee:none, tag:"billing", contact:"jane@example.com", unresponded:true, breached:true, duedate:overdue, created-after:"2026/01/31", last-modified-on-or-after:"2026/09/01", "Custom Field":"value". Separate several filters with a space. HappyFox: GET /api/1.1/json/tickets/.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
qNoHappyFox search/filter string (see description).
pageNoPage number, starting at 1.
sizeNoResults per page, 1-50 (HappyFox default 10).
sortNoSort key, e.g. created (newest first), createa, updated, due, priorityd.
fieldsNoComma-separated top-level fields to return, e.g. id,display_id,subject,status — keeps responses small.
statusNo`_all` (default), `_pending` (every pending-behaviour status), or a status id from happyfox_list_statuses.
categoryNoOnly tickets in this category id (happyfox_list_categories).
minify_responseNoIf true, return only ticket ids.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.3/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The readOnlyHint annotation already covers the safety profile, and the description adds value beyond it: the default ordering (newest activity first) and the pagination shape (page_info + data). It does not describe rate limits or the exact response envelope contents, but for a read-only list tool this is solid disclosure.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Front-loaded with purpose and ordering, then the filter examples. The long run of query examples is dense but each is a distinct, usable filter token, so the length is largely earned; only the trailing raw endpoint reference (GET /api/1.1/json/tickets/) adds little for an agent.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description steps in to note the pagination envelope (page_info + data) and the minify option exists via schema. For a read-only search tool with fully documented parameters and safety annotations, this is complete enough, though it could note result ordering interaction with `sort`.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the baseline is 3. The description goes beyond the schema for the most important parameter by supplying nine concrete `q` filter examples (status, priority, assignee, tag, contact, unresponded, breached, duedate, date filters) and the space-separation rule, which the schema only gestures at with 'see description'.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('List tickets') plus the default ordering ('newest activity first') and that it doubles as a search endpoint. An agent can distinguish it from happyfox_get_ticket (single ticket) and happyfox_create_ticket (write) without opening any schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Makes clear that filters are optional and that search runs through the `q` parameter, giving concrete filter-syntax examples that imply the filtering use case. It stops short of stating when to prefer this over happyfox_get_ticket or other list tools, so no explicit exclusions or alternatives are named.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.