List tickets
gorelo_list_ticketsList service tickets, newest activity first, with status, priority, client, assignees and SLA. Use the list_ticket_statuses/types/priorities tools to learn the ids for filters. API: GET /v1/tickets.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| query | No | Keyword matched against the ticket title, number and display number. | |
| cursor | No | Cursor from DataContext.Pagination.NextCursor of the previous page. Omit for the first page. | |
| sort_by | No | ||
| tag_ids | No | Comma-separated tag ids, for example "12,15". | |
| type_ids | No | Comma-separated ticket type ids, for example "12,15". | |
| group_ids | No | Comma-separated technician group ids, for example "12,15". | |
| page_size | No | Items per page, 1-200 (default 50). | |
| client_ids | No | Comma-separated client ids, for example "12,15". | |
| device_ids | No | Comma-separated agent asset (guid) ids, for example "12,15". | |
| sort_order | No | ||
| status_ids | No | Comma-separated ticket status ids, for example "12,15". | |
| contact_ids | No | Comma-separated contact ids, for example "12,15". | |
| closed_since | No | ISO-8601 timestamp, keep tickets closed at or after it. | |
| priority_ids | No | Comma-separated priority ids, for example "12,15". | |
| created_since | No | ISO-8601 timestamp, keep tickets created at or after it. | |
| updated_since | No | ISO-8601 timestamp, keep tickets updated at or after it. | |
| created_before | No | ISO-8601 timestamp, keep tickets created before it. | |
| lead_assignee_ids | No | Comma-separated technician (lead assignee) ids, for example "12,15". |