Create a ticket
gorelo_create_ticketWRITE: create a service ticket. Needs status_id, group_id and type_id (use gorelo_list_ticket_statuses, gorelo_list_groups, gorelo_list_ticket_types). Set send_created_email true only if the contact must get a 'ticket created' email. API: POST /v1/tickets.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| title | Yes | Ticket title. | |
| tag_ids | No | ||
| type_id | Yes | Ticket type id. | |
| group_id | Yes | Technician group id. | |
| client_id | No | ||
| source_id | No | ||
| status_id | Yes | Initial status id. | |
| contact_id | No | ||
| description | No | Ticket body as HTML. Plain text is wrapped in a paragraph. Send < and > as < and >. | |
| location_id | No | Needs client_id. | |
| priority_id | No | ||
| agent_asset_ids | No | Managed device ids (guid) to link. | |
| lead_assignee_id | No | Technician id. | |
| send_created_email | No | Email the contact that the ticket was created (default false). |