List agents
gladly_list_agentsList the agents (support users) with id, name and email address. Gladly API: GET /api/v1/agents.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
gladly_list_agentsList the agents (support users) with id, name and email address. Gladly API: GET /api/v1/agents.
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Changes observed during successful MCP inspections.
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
readOnlyHint=true already declares the safety profile, so the description only needs to add context. It adds the returned field set and the REST endpoint, which is useful, but says nothing about result size, pagination, or rate limiting — the traits that matter for a full-collection listing call.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Two short sentences with zero waste — the capability and returned fields come first, the endpoint reference trails as supporting detail. Nothing is padded or repeated.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a trivial zero-param read tool with readOnlyHint and no output schema, the description covers what it returns (id, name, email) and what it hits. The only meaningful omission is whether the full agent list is returned at once or truncated/paginated.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The tool takes zero parameters, so there is nothing for the description to disambiguate; the empty schema is self-explanatory. Baseline 4 applies for a no-param tool.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
States a specific verb and resource ('List the agents') and even enumerates the returned fields (id, name, email), plus the underlying endpoint. The 'list' vs 'get' distinction plausibly separates it from gladly_get_agent, though the description never names that sibling explicitly.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
Usage is only implied: an agent can infer this is the tool for enumerating all agents rather than fetching one. There is no explicit guidance on when to prefer gladly_get_agent, no mention of whether the result is paginated or complete, and no prerequisites stated.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Add one secure layer between your agents and this server.