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Gladly MCP by usefulapi

Get a conversation item

gladly_get_conversation_item
Read-only

Get one conversation item (message, email, note, call) by id. Gladly API: GET /api/v1/conversation-items/{itemId}.

Input Schema

NameRequiredDescriptionDefault
item_idYesThe item id (from gladly_list_conversation_items).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.5/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

readOnlyHint=true already tells the agent this is a safe read, so the description's main addition is the underlying endpoint (GET /api/v1/conversation-items/{itemId}). It says nothing about behavior on a missing/invalid id or what fields come back, so with annotations carrying the safety profile this is adequate but thin.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with the action and resource, followed by the API mapping. No filler and nothing redundant.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a one-parameter read tool with annotations and full schema coverage, the definition is callable. However, with no output schema, the description offers no indication of what a conversation item contains or how errors surface, leaving a real gap for an agent that needs to use the result.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and the single parameter already documents its provenance ('from gladly_list_conversation_items'). The description only restates 'by id' and adds no format or validation meaning beyond the schema, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Get one conversation item') and enumerates the item types (message, email, note, call), which disambiguates the resource. It does not explicitly distinguish itself from gladly_list_conversation_items or gladly_get_conversation in the description body, so it stops short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is only implied: retrieve a single item when you have its id. There is no explicit when-to-use, no mention of using the list sibling to discover ids (that hint lives only in the schema), and no exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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