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Getfly CRM MCP by usefulapi

List support tickets

getfly_list_tickets
Read-only

List support tickets with code, title, content, category, customer and custom fields. GET /api/v6.1/tickets.

Input Schema

NameRequiredDescriptionDefault
sortNoField to sort by (e.g. id, created_at, updated_at). Default: newest id first.
limitNoRecords to return, 1-100 (default 20).
fieldsNoComma-separated field names to return (e.g. id,account_name,email). Leave empty for the default set.
offsetNoRecords to skip (default 0). Pass the previous reply's next_offset.
filtersNoFilters as { "field": value } or { "field:operator": value }; operators eq, is, in, not_in, contains, between, not_between, gte, gt, lte, lt. in, not_in, between and not_between take an array. Examples: {"email:contains":"@acme.com"}, {"id:in":[1,2,3]}, {"created_at:between":["2026-10-01 00:00:00","2026-10-31 23:59:59"]}.
directionNoSort direction, used with sort (default asc).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.3/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false, and openWorldHint=true, so the safety profile is covered. The description adds the concrete endpoint (GET /api/v6.1/tickets) and the field set returned, but says nothing about pagination behavior, rate limits, or result volume.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, zero filler, with the resource and returned fields front-loaded. Nothing could be removed without losing information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a six-parameter list tool with a nested filters object and no output schema, the description leaves return shape and pagination semantics to the schema. The schema is rich, but the description does not fully fill the gap around paged retrieval.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with sort, direction, limit, offset, fields, and the filters object all documented including operator examples. The description adds no parameter meaning beyond the schema, so the baseline of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource ('List support tickets') and enumerates what is returned (code, title, content, category, customer, custom fields). It does not name sibling tools such as getfly_get_ticket or getfly_list_ticket_comments to disambiguate single-record vs. filtered-list use.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to use this instead of getfly_get_ticket, getfly_list_ticket_comments, or getfly_list_ticket_statuses, and no note about pagination via offset/next_offset. The agent must infer all usage context from the schema alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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