Add internal note
enchant_add_noteDestructive
WRITE: add an internal note to a ticket (not sent to the customer). Enchant REST: POST /tickets/{id}/messages (type note).
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket id. | |
| body | Yes | Note body. | |
| html | No | True if body is HTML (default false: plain text). | |
| user_id | Yes | Id of the user (agent) the note is from; see enchant_list_users. | |
| attachment_ids | No | Ids of attachments already uploaded. |