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eDesk MCP by usefulapi

List users (agents)

edesk_list_users
Read-only

List the eDesk users (support agents) with id, name, email, username, role and active flag. Use the ids as ticket owners. GET /users.

Input Schema

NameRequiredDescriptionDefault
pageNoPage number, from 1 (default 1). Pass the previous reply's next_page.
items_per_pageNoResults per page, 1-100 (default 25).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.6/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false, and openWorldHint=true, so the safety profile is covered. The description adds the note that returned ids map to ticket owners and discloses the returned fields, but says nothing about pagination behavior despite a paginated endpoint.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three compact sentences, front-loaded with what is listed and what fields come back, followed by the usage note and endpoint. No filler, though the trailing 'GET /users' is somewhat redundant given the tool name.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read-only listing tool with fully documented parameters and annotations carrying the safety profile, the description is adequate. It nonetheless omits pagination behavior and return-shape detail (no output schema), which is the main remaining gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and both parameters (page, items_per_page) are fully documented in the schema, so the description needs to add little. It contributes no additional parameter meaning, which is acceptable at baseline 3 given complete schema documentation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Specific verb+resource ('List the eDesk users (support agents)'), names the fields returned, and grounds it with an endpoint. Clearly distinct from sibling listers like list_contacts or list_tickets by naming the resource explicitly.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Adds one genuine usage hint: 'Use the ids as ticket owners,' which tells the agent why to call this (to obtain owner ids for tickets). But it gives no when-not-to-use or alternative-sibling guidance; it's implied rather than explicit.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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