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eDesk MCP by usefulapi

Get ticket

edesk_get_ticket
Read-only

One ticket by id with its status, owner, tags, custom fields, linked sales order and the ids of its messages (read each with edesk_get_message). GET /tickets/{id}.

Input Schema

NameRequiredDescriptionDefault
ticket_idYeseDesk ticket id.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.1/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false and openWorldHint=true, so the safety profile is covered. The description adds value beyond that by disclosing the response shape — notably that messages come back only as ids, not bodies — which prevents a wrong assumption after the call.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single front-loaded sentence that carries the payload, with the sibling hand-off at the end. The trailing 'GET /tickets/{id}.' restates what the name and path-level context already imply, so it is one mildly redundant fragment rather than a flaw.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description usefully previews the returned fields and flags that message bodies require a second call. It stops short of noting behavior on an unknown/expired id or whether custom fields are expanded, which for a simple read is a minor omission.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Only one parameter with 100% schema description coverage ('eDesk ticket id.', positive integer), so the schema already does the work. The description's 'by id' adds no syntax, format, or sourcing detail beyond what is structured.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('One ticket by id') and enumerates exactly what comes back: status, owner, tags, custom fields, linked sales order, message ids. This clearly separates it from edesk_list_tickets and the narrower edesk_get_message in the sibling set.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly routes the agent onward for message content ('read each with edesk_get_message'), which is genuine when-to-use guidance for a follow-up call. It does not, however, state when to prefer this over edesk_list_tickets or how to obtain the id in the first place.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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