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deskpro

Search the helpdesk

deskpro_search
Read-only

Quick search across tickets, people, organizations, articles, news, downloads, community topics and chats; results are grouped by type. Deskpro: GET /api/v2/search.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
qYesThe search term.
typesNoComma-separated types to search, e.g. ticket,person,organization. Omit for all.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.5/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The readOnlyHint annotation already declares this is a safe read, so the description's contribution is modest. It does add one useful behavioral detail beyond the annotations - results are grouped by type - but says nothing about result limits, pagination, or ordering.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single compact sentence with the core capability and result shape front-loaded, followed by a brief API reference. No filler, though listing all eight entity types is slightly verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only two-parameter search with full schema coverage and no output schema, the description covers the scope and the grouped-result behavior adequately. Return-value details beyond grouping are unnecessary given the simplicity of the tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so both q and types are fully documented in the schema, including the comma-separated type format and the omit-for-all default. The description adds no parameter semantics beyond that, making the baseline 3 appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (search) and enumerates the resources it spans (tickets, people, organizations, articles, etc.), so an agent knows this is a cross-entity keyword search. It is reasonably distinguishable from the get_*/list_* siblings, though it never explicitly contrasts itself with deskpro_list_tickets or deskpro_list_people.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is only implied: 'quick search' suggests keyword lookup rather than enumeration, but there is no explicit guidance on when to use this versus the numerous list_* tools, and no exclusions or prerequisites are given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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