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deskpro

List ticket statuses

deskpro_list_ticket_statuses
Read-only

List the ticket statuses and custom sub-statuses (status_type, status_code, title) configured on the helpdesk. Deskpro: GET /api/v2/ticket_statuses.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number, starting at 1.
countNoResults per page, 1-200.
status_typeNoOnly statuses of this type.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.5/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, so the safety profile is covered. The description adds the resource scope (helpdesk-configured statuses and custom sub-statuses) and the API endpoint, which is modest value, but it says nothing about pagination limits or result ordering behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two tightly packed sentences with the main purpose front-loaded and the endpoint trailered. The parenthetical is slightly ambiguous as to whether it describes returned fields or the status_type parameter, but nothing is wasted.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a parameterless read-only list tool with full schema coverage and no output schema, the description covers the resource, the returned field shape, and the underlying endpoint. Only pagination/return-envelope behavior is unaddressed, which is a minor gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so page, count, and the status_type enum are fully documented in the schema already; baseline 3 applies. The parenthetical field list hints at status_type but reads more as return fields than as input semantics, adding little beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (List) and resource (ticket statuses and custom sub-statuses) configured on the helpdesk, and names the fields returned (status_type, status_code, title). No sibling tool overlaps with this resource, so the agent can distinguish it immediately.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description offers no when-to-use context, no prerequisites, and no alternatives; usage is only implied by the tool name. It does not say whether this is needed to resolve status codes before calling deskpro_list_tickets or deskpro_update_ticket.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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