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deskpro

List an organization's tickets

deskpro_list_organization_tickets
Read-only

List the tickets belonging to one organization. Deskpro: GET /api/v2/organizations/{id}/tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number, starting at 1.
countNoResults per page, 1-200.
organization_idYesThe organization's numeric id.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.6/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, so the safe-read profile is covered. The description adds only the underlying API endpoint, which does not tell the agent anything about pagination behavior, ordering, or result size limits that the page/count params imply. Useful but thin beyond the annotation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, zero waste, with the purpose front-loaded and the endpoint reference relegated to second position. Appropriately sized for a simple list operation.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only list tool with fully documented parameters, no output schema, and an annotation covering safety, the description is nearly complete. The only gap is that return shape and pagination expectations are left entirely to inference, which is minor given the simple contract.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with page, count, and organization_id all documented in the schema itself, so the baseline is 3. The description adds no format, default, or constraint details beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb (List) and resource (tickets) with a clear scope qualifier (belonging to one organization), which distinguishes it from deskpro_list_tickets and deskpro_list_person_tickets by inference. It does not name those siblings explicitly, so it stops short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is only implied by the scope phrase 'belonging to one organization'; there is no explicit when-to-use, when-not-to-use, or named alternative for listing tickets across all organizations or for a person. The required organization_id param signals the context but the description adds no routing guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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