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List an organization's tickets

deskpro_list_organization_tickets
Read-only

List the tickets belonging to one organization. Deskpro: GET /api/v2/organizations/{id}/tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number, starting at 1.
countNoResults per page, 1-200.
organization_idYesThe organization's numeric id.

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changed
    • changedInput schema / $schema
      Previous value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"
  2. First observed

TDQS

A3.5/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, so the safety profile is covered. The description adds the underlying endpoint (GET /api/v2/organizations/{id}/tickets), which is mild corroborating context but discloses nothing about pagination limits, ordering, or result volume.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, front-loaded with the purpose and followed by the API mapping. Nothing is wasted, though the endpoint restatement is only marginally useful to an agent.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only, three-parameter list tool with full schema coverage and annotations covering safety, the description is sufficient. No output schema exists, so return values need not be explained, but pagination behavior is left entirely to the schema.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so organization_id, page, and count are all documented in the schema with types and bounds. The description adds no parameter-level meaning beyond what the schema already provides, so the baseline of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource with a clear scope qualifier ('belonging to one organization'), which implicitly separates it from deskpro_list_tickets and deskpro_list_person_tickets. It never names those siblings, so an agent must infer the distinction rather than being routed.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The scoping phrase 'one organization' implies when this tool is the right choice, but there is no explicit when-to-use, when-not-to-use, or alternative naming. Usage is left to inference from the sibling list.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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