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deskpro

Get one organization

deskpro_get_organization
Read-only

Fetch a single organization by id — name, summary, email domains, labels, custom fields and ticket count. Deskpro: GET /api/v2/organizations/{id}.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
includeNoComma-separated related object types to side-load into the response's `linked` section, e.g. person,agent,department,organization.
organization_idYesThe organization's numeric id.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.6/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

readOnlyHint=true already declares this as a safe read. The description usefully adds what is returned (name, summary, email domains, labels, custom fields, ticket count) and the underlying endpoint, but says nothing about behavior on a missing id (error vs empty) or how the `include` side-loading affects the response.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One compact sentence, front-loaded with the action and resource, followed by a short endpoint reference. No filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the field enumeration compensates well for what the agent will receive, and the single required id is clear. Only minor gaps remain (error behavior, side-load semantics).

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so both parameters are already documented, including the `include` side-load syntax. The description only echoes the id lookup, adding no meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Fetch a single organization by id') and even enumerates the payload fields, so its purpose is unambiguous. It distinguishes itself from deskpro_list_organizations only implicitly via 'single'; no sibling is named explicitly, so it falls short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is implied – fetch one record when you have its numeric id – but there is no explicit when-to-use guidance, no mention of prerequisites or permissions, and no routing to list/search alternatives for discovery.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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