Search tickets
desk365_search_ticketsFull-text search over tickets, most relevant first. Searches subject and ticket number by default; widen it with search_in (description, replies and notes, attachment names, custom fields, contacts and companies, archived tickets). Double quotes around a phrase match it exactly; text matches inside words. GET /v3/tickets/search.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| query | Yes | The text to look for, e.g. "printer not working". | |
| offset | No | Offset into the result list (default 0). Desk365 returns the next page of results from this offset. | |
| order_by | No | Sort (default relevance). | |
| search_in | No | Where to look (default: all supported fields). | |
| ticket_count | No | Results per call: 30 (default), 50 or 100. | |
| exclude_merged | No | Leave out merged tickets (default: included). | |
| include_description | No | Include each ticket's description (default false). |