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Desk365 MCP by usefulapi

Search tickets

desk365_search_tickets
Read-only

Full-text search over tickets, most relevant first. Searches subject and ticket number by default; widen it with search_in (description, replies and notes, attachment names, custom fields, contacts and companies, archived tickets). Double quotes around a phrase match it exactly; text matches inside words. GET /v3/tickets/search.

Input Schema

NameRequiredDescriptionDefault
queryYesThe text to look for, e.g. "printer not working".
offsetNoOffset into the result list (default 0). Desk365 returns the next page of results from this offset.
order_byNoSort (default relevance).
search_inNoWhere to look (default: all supported fields).
ticket_countNoResults per call: 30 (default), 50 or 100.
exclude_mergedNoLeave out merged tickets (default: included).
include_descriptionNoInclude each ticket's description (default false).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.2/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false and openWorldHint=true, so safety is covered. The description adds genuinely non-obvious behavior: default field scope is only subject and ticket number, relevance is the default order, and archived tickets require an explicit search_in entry. It stops short of describing result payload shape or pagination limits beyond the offset parameter.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three tight sentences with the core behavior front-loaded, then the scoping options, then the matching operators. No filler, no restatement of the tool name, and the endpoint reference is a compact trailing detail.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 100% schema coverage, no output schema, and read-only annotations, the remaining burden is search semantics, which the description handles well. The one gap is return shape: it does not say whether results include ticket IDs, snippets, or match counts, so an agent cannot anticipate what comes back beyond the include_description flag.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the baseline is 3, but the description adds search-syntax semantics the schema lacks entirely: double quotes force exact phrase matching and *text* matches within words. It also corrects the schema's claim that search_in defaults to "all supported fields" by stating the real default is subject and ticket number, which materially changes how an agent builds a query.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ("full-text search over tickets") plus the ranking model ("most relevant first"), which is enough to separate it from the sibling listing tool desk365_list_tickets. An agent knows immediately this is a relevance-ranked text query, not an enumeration.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description tells you how to widen scope with search_in, which is real usage guidance, but it never names a condition for choosing this over desk365_list_tickets or desk365_get_ticket. The distinction is implied by "full-text search" rather than stated, leaving the agent to infer when an enumerated list is preferable.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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