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createTicket

Destructive

Creates a ticket in this beta project. A "chat" ticket opens a direct conversation with ONE tester, who is notified by email and in-app — it requires that tester's user id in userId (from getBetaTesters). Every other type creates an internal ticket visible to the beta project's managers until someone makes it public in Stomio, and it notifies them. Creating a ticket also fires any connected Slack, Webex, Zapier and Jira integrations (only a Jira failure is reported back, as jiraSyncFailed; the others are fire-and-forget). The beta project must be running — paused is not enough. In the response, code is the ticket's human-visible reference (like PROD-123); it is absent on chat tickets, which are never numbered. TWO-STEP TOOL: call it WITHOUT confirmationToken first — nothing changes and you receive a preview plus a confirmationToken. Show the preview to the user; only after the user explicitly approves, call again with the SAME arguments plus the confirmationToken. Tokens are single-use and expire after a few minutes.

Input Schema

NameRequiredDescriptionDefault
typeYesThe ticket type. Use "chat" only to open a direct conversation with a tester, and pass that tester in userId.
titleYesThe ticket title (1 to 128 characters).
userIdNoREQUIRED for type "chat" and forbidden otherwise: the user id of the tester to open the conversation with, from getBetaTesters.
productIdYesID of the beta project to query. Get valid IDs from the listProducts tool.
descriptionNoThe ticket body (up to 1024 characters of text; basic HTML is allowed).
confirmationTokenNoTwo-step confirmation token. Omit on the first call to receive a preview plus a token; then call again with the SAME arguments plus this token to execute. Single-use and short-lived.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.6/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations only declare it is a non-read-only, destructive write. The description goes far beyond: it discloses notification side effects (email + in-app to the tester, or to managers), that Slack/Webex/Zapier/Jira integrations fire with only jiraSyncFailed reported back, the active-project precondition, and the two-step preview/confirm semantics with single-use expiring tokens.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Dense but efficient: behavior type split, side effects, precondition, return-value caveat (code absent on chat tickets), and the two-step protocol are each covered in one or two sentences with no filler. Minor redundancy with the schema on the token being 'single-use and short-lived,' but nothing that wastes meaningful space.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 6-parameter mutation with no output schema and heavy side effects, the description covers everything an agent needs: preconditions, the write's blast radius, which failures surface (jiraSyncFailed), and what 'code' means in the response. The two-step confirmation protocol, the most likely source of misuse, is spelled out explicitly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents every parameter including enum values and conditional userId requirements. The description reinforces that userId is the single tester's id from getBetaTesters and that it is required only for chat, but adds little beyond what the schema already states, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The opening sentence names a specific verb and resource ('Creates a ticket in this beta project') and immediately splits the resource into two distinct behaviors (chat vs. internal ticket), which is exactly what an agent needs to distinguish it from siblings like updateTicket, replyToTicket, or makeTicketPublic.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It states explicit when-to-use conditions ('chat' only to open a direct conversation with one tester; every other type for internal tickets), hard preconditions ('the beta project must be running — paused is not enough'), and a mandatory call sequence. Alternatives are not named by tool name, but no ambiguity remains about which path to choose.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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