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Read Support Ticket

Support_Read_Ticket

Read one conversation: every message, the classification and rule log, and its drafts (use a pending draft id with Support_Approve_Draft or Support_Decline_Draft).

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "conversation_id": "<conversation_id>"
    },
    "name": "Support_Read_Ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault
conversation_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

A3.6/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations exist, so the description carries the full burden. 'Read' plus the enumerated payload scope (messages, classification/rule log, drafts) usefully discloses output shape and implies a non-mutating operation, but it says nothing about permissions, pagination of long conversations, or whether reading alters ticket state.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single front-loaded sentence with no filler: verb and scope first, returned contents second, the draft follow-up last. Nothing could be removed without losing information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description steps in to state what the response contains, which is the essential missing piece for a detail-read tool. It stops short of covering pagination or large-conversation behavior, but is otherwise sufficient for a one-parameter read.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate for the lone undocumented conversation_id. It conveys that the parameter selects one conversation, but does not say the id format or that ids come from Support_List_Tickets, leaving the agent to infer how to obtain a valid value.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Read one conversation') and enumerates exactly what is returned: messages, classification and rule log, and drafts. That is enough to distinguish it from Support_List_Tickets (list) and Support_Approve_Draft/Support_Decline_Draft (actions), though it never names those alternatives for contrast, and it uses 'conversation' where the tool name/title say 'ticket'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is only implied — reading the details of a single ticket — with no explicit statement of when to choose this over Support_List_Tickets. The sibling reference to Support_Approve_Draft/Support_Decline_Draft is about consuming the returned draft ids, not about selecting this tool, so it does not count as selection guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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