Contact human support
everyinfra_create_ticketOpen a ticket with EveryInfra's human support team and get back the ticket number and a link the account owner can open. Use it when calls keep failing or return wrong or missing data, for top-up, charge or refund questions, or to ask for a new platform, capability or field. Put one line in subject; in description say what you called (platform/action or endpoint), when (UTC), the error code and message and what you expected, and pass that call's request_id (and job_id for an async job); write other IDs with a label such as job_id: job_..., because a bare long ID reads as a secret. Never include API keys or passwords. Ask the user first and open it only if they agree. Errors whose fault is request or account need a fixed request or the user, not a ticket; an error's support field carries a ready draft. Any key on the account works and nothing is charged. Retrying the same request returns the same ticket, and the same capability and error code within 24 hours goes into that ticket. Human support is online 24/7, with a first reply within 10 minutes on average. Replies arrive in the ticket and the account owner also gets an email. Check progress and read support's replies with everyinfra_get_ticket (REST: GET /api/v1/support/tickets/{ticket_id}) using the same key, or at the returned link.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| job_id | No | The job_id of the async job this ticket is about | |
| subject | Yes | One line, e.g. "douyin/comments returns 503 since 10:20 UTC" | |
| category | No | Optional: incident (looks like an outage), integration (a call returns an error; parameters, auth, SDK or MCP setup), product (questions about data, platforms and fields, or asking for new ones), billing (top-ups, charges, refunds), order (resources such as proxies or numbers), general | |
| request_id | No | The request_id (X-Request-Id) of the call this ticket is about | |
| description | Yes | What you called, when (UTC), the error code and message, what you expected; no API keys or passwords | |
| contact_email | No | Optional extra address for support to reach you; reply emails still go to the account's verified email | |
| idempotency_key | No | Optional; keep it when retrying. Without it, the same subject and description sent again within 24 hours return the same ticket |