knowledge_gaps_answer
Answer a question from knowledge.gaps_list. Your title and answer are published as a knowledge article the asking agents will find next time; nothing is sent to the customer. Answering again replaces the previous answer.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| answer | Yes | The answer text (max 4000 characters), published with the title | |
| gap_id | Yes | Gap id | |
| question | Yes | The article title, in your own words (max 200 characters). It is published to the knowledge base the agents read, so do not copy the customer's wording from knowledge.gaps_list. | |
| in_workspace | No | Run this one call in this workspace id instead of the session's. Nothing is stored; other sessions are not affected. |