calls_transfer
Transfer the current phone call to a person on another number (e.g. 'let me put you through to a manager'). Only works on a live PHONE call, and only to a number the operator has pre-approved for this agent. Say one short sentence to the caller first ('connecting you now'), THEN call this. It rings the destination and returns when they pick up — which can take most of a minute — and only then do you leave the call. If nobody answers you are told so and are still on the line with the caller.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| to | Yes | The phone number to transfer the caller to, E.164 (e.g. '+15551234567'). Must be pre-approved for this agent. | |
| call_id | No | Which call to transfer. Omit inside a live voice turn — it is taken from the call. Required over MCP. | |
| in_workspace | No | Run this one call in this workspace id instead of the session's. Nothing is stored; other sessions are not affected. |