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QRStuff MCP Server

create_support_ticket

Create a Zendesk support ticket with the customer's name, email, and issue.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesCustomer's full name.
emailYesCustomer's email address.
issueYesDetailed description of the issue.
subjectYesShort one-liner subject of the ticket.

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false, openWorldHint=true, idempotentHint=false, and destructiveHint=false. The description adds useful context that this creates a ticket in Zendesk, an external system, but it does not describe authentication needs, side effects, rate limits, or what happens after creation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with no wasted words. The core action and resource are front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With an output schema present and full schema description coverage, the description need not explain return values or all parameters. It gives enough context for a simple create tool, though it could more explicitly cover the required subject field or usage context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all four parameters clearly. The description mentions name, email, and issue but omits subject, adding no meaning beyond what the schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource: 'Create a Zendesk support ticket.' It also names the primary customer identifiers and issue. However, it does not explicitly differentiate itself from siblings like search_knowledge_base, though those siblings are mostly unrelated QR-code tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no when-to-use guidance, no prerequisites, and no alternatives. It does not explain when to create a ticket versus searching the knowledge base or using another support pathway.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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