Skip to main content
Glama

Intercom

by io.github.pipeworx-io

Send Pipeworx Feedback

pipeworx_feedback

Tell the Pipeworx team something is broken, missing, or needs to exist. Use when a tool returns wrong/stale data (bug), when a tool you wish existed isn't in the catalog (feature/data_gap), or when something worked surprisingly well (praise). ONLY for tools served by this Pipeworx connection — if the tool came from a different MCP server in your client (another vendor's Gmail, Splunk, Slack, etc. connector), we cannot fix it and reporting it here only delays you; file it with that server instead. Not sure? Pipeworx tool names are the ones this connection lists. Describe the issue in terms of Pipeworx tools/packs — don't paste the end-user's prompt. Filing without an account returns a claim_token; pass it back later as pipeworx_feedback({claim_token:"pwfb_…"}) to read whether it was fixed and what changed. The team reads digests daily and signal directly affects roadmap. Rate-limited to 5 per identifier per day. Free; doesn't count against your tool-call quota.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
typeNobug = something broke or returned wrong data. feature = a new tool or capability you wish existed. data_gap = data Pipeworx does not currently expose. praise = positive note. other = anything else.
contextNoOptional structured context: which tool, pack, or vertical this relates to.
messageNoYour feedback in plain text. Be specific (which tool, what error, what data was missing). 1-2 sentences typical, 2000 chars max.
claim_tokenNoRead the reply to a report you filed earlier: pass the `pwfb_…` token that filing returned, with no other arguments. Returns the status and, once resolved, what actually changed.

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. Changed2 schema fields changed
    • addedInput schema / properties / claim_token
      Added value: +{
+  "description": "Read the reply to a report you filed earlier: pass the `pwfb_…` token that filing returned, with no other arguments. Returns the status and, once resolved, what actually changed.",
+  "type": "string"
+}
    • removedInput schema / required
      Removed value: -[
-  "type",
-  "message"
-]
  2. Added

TDQS

A4.8/5.0
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations are all false and offer little, so the description carries the full burden. It discloses the claim_token return flow, rate limiting ('5 per identifier per day'), daily digest processing, and that it is free and does not count against the tool-call quota—all beyond the structured fields. No contradiction with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is verbose (~200 words) but every sentence carries operational value: use cases, exclusions, content rules, token flow, rate limits, and cost. It is front-loaded with purpose; minor redundancy in the roadmap-motivation sentence prevents a perfect score.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema, the description compensates by explaining the claim_token response pattern and the resolution loop. It also covers the nested context object's role (referencing Pipeworx tools/packs) and the required content style, making the tool fully self-contained for an agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the baseline is 3. The description adds workflow meaning for claim_token ('pass it back later as pipeworx_feedback({claim_token:"pwfb_…"}) to read whether it was fixed') and practical guidance for message length ('1-2 sentences typical'), which enriches the schema's existing constraints.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description opens with a clear verb+object: 'Tell the Pipeworx team something is broken, missing, or needs to exist.' It enumerates concrete feedback types (bug, feature, data_gap, praise) and explicitly scopes the tool to Pipeworx's own tools and packs, which distinguishes it from all sibling research and query tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides explicit triggers: 'Use when a tool returns wrong/stale data (bug), when a tool you wish existed isn't in the catalog (feature/data_gap), or when something worked surprisingly well (praise).' It also states a clear exclusion—feedback for other MCP servers should be filed there—and offers a disambiguation rule ('Pipeworx tool names are the ones this connection lists').

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

All Intercom toolsInspect
Try in Browser
RayrunBuild, deploy, and operate MCP servers without becoming an infrastructure team.ray.runAd

Glama MCP Gateway

Add one secure layer between your agents and this server.

TDQS

B3.4/5.0
Disambiguation2/5

Several tools have heavily overlapping purposes: ask_pipeworx, ask_pipeworx_beta, ask_pipeworx_grounded, and deep_research all route factual questions to the same underlying catalog with unclear boundaries. Polymarket tools also overlap (bet_research, polymarket_edges, polymarket_arbitrage), and ai_visibility_check vs scan_competitor_ai_presence are nearly the same operation.

Naming Consistency3/5

Most tools follow a readable snake_case verb_noun pattern (ask_pipeworx, entity_profile, resolve_entity, list_subscriptions). However, the set mixes two distinct naming families — ic_* for Intercom tools and pipeworx/* for the rest — and includes ambiguous generic names like remember/recall/forget that don't visually connect to the rest.

Tool Count2/5

36 tools is far more than needed for an Intercom-focused server; the vast majority have nothing to do with Intercom and instead cover a sprawling Pipeworx data-research, prediction-market, and memory/subscription toolkit. The count alone is in the 'too many' range, and the scope mismatch makes it feel even more inflated.

Completeness2/5

For a server named Intercom, the surface is severely incomplete: only read/list/search operations exist for contacts and conversations, with no create, update, delete, send-message, or company-detail operations. The unrelated Pipeworx tools are fairly broad, but they don't compensate for the missing Intercom lifecycle coverage that the server name promises.

Resources