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organizer.events.reply_support_ticket

Read-only

Risponde a un ticket di supporto con conferma e idempotency key.

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "eventId": "<eventId>",
      "ticketId": "<ticketId>",
      "text": "<text>",
      "confirm": "<confirm>",
      "idempotencyKey": "<idempotencyKey>"
    },
    "name": "organizer.events.reply_support_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault
textYes
confirmYes
eventIdYes
ticketIdYes
idempotencyKeyYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. Added

TDQS

C2.4/5.0
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations declare readOnlyHint=true, yet the description says the tool replies to a support ticket, and the schema requires a confirm const-true flag plus a 16-100 char idempotencyKey — the standard shape of a mutating, retry-safe write. The description contradicts the annotation on the single most important behavioral property (read vs write). It also omits the side effects, permission requirements, and what the reply is attached to.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

It is a single short sentence with the action front-loaded, so nothing is padded or buried. However, the brevity comes from omission rather than efficiency — the sentence is too thin for a five-parameter write tool, so the structure is fine but the content under-delivers.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation with five required params, no output schema, and annotations that actively conflict, the description leaves nearly everything unsaid: no return value description, no error or retry guidance, no scoping to the event, and no explanation of the confirm/idempotency contract.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must carry all five required parameters and does not: text, eventId, and ticketId get no mention at all. 'conferma' and 'idempotency key' gesture at confirm and idempotencyKey, but without explaining that confirm must be literally true or that the key is for deduplicating retries (min length 16).

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description names a specific verb and resource ('Risponde a un ticket di supporto'), so an agent can tell this posts a reply rather than reading a ticket. It does not distinguish itself from siblings such as organizer.events.update_support_ticket_status or get_support_ticket, which is the only thing keeping it from a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no statement of when to use this tool versus organizer.events.update_support_ticket_status or the read-only get_support_ticket siblings. The only usage-adjacent content is the mention of confirmation and an idempotency key, which hints at a write flow but gives no selection criteria.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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