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NEXUS AI

by io.github.nexusrun
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Reply to Support Ticket

nexusai_support_ticket_reply

Add a reply message to an existing support ticket. Do not include passwords, API keys, payment card numbers, government ID numbers, health information, or other sensitive personal data.

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "ticketId": "<ticketId>",
      "message": "<message>"
    },
    "name": "nexusai_support_ticket_reply"
  }
}

Input Schema

NameRequiredDescriptionDefault
messageYesYour reply message.
ticketIdYesSupport ticket UUID.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare this is a non-read-only, non-destructive, open-world write. The description adds a genuinely useful constraint not present in the structured fields: the list of sensitive data that must not be included. It still omits whether the reply is customer-visible, whether it triggers notifications, or whether replies can be edited or deleted.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with the action front-loaded and the compliance constraint second. The sensitive-data enumeration is long but each item earns its place as an enforceable rule rather than filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a two-parameter mutation tool with annotations covering the safety profile and a fully documented schema, the description is serviceable but thin. It lacks any indication of the reply's visibility, notification behavior, or ticket-state preconditions, which an agent would need to invoke it confidently.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and both parameters are documented in the schema (message as the reply body, ticketId as a support ticket UUID). The description adds no format, length, or ID-resolution detail beyond what the schema already states, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ("add a reply") and resource ("existing support ticket"), clearly distinct from the sibling create/list/get ticket tools. It doesn't explicitly name a sibling it should be used instead of, so it stops short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The phrase "existing support ticket" implies a prerequisite (the ticket must already exist), and the sensitive-data prohibition gives a usable compliance rule. However, there is no guidance on when to reply versus creating a new ticket, nor any note about ticket state (open/closed) restrictions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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