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List Support Tickets

nexusai_support_ticket_list
Read-only

List your organization's support tickets. Optionally filter by status.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number (default 1).
limitNoResults per page (default 20, max 100).
statusNoFilter by ticket status.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

B3.4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, destructiveHint=false, and openWorldHint=false, so the safety profile is covered. The description adds only the org-scoping detail and says nothing about pagination behavior or result volume, which the schema leaves implicit beyond defaults.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences with zero waste; the core purpose is front-loaded and the optional filter follows. Nothing is padded or redundant.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only list tool with full annotation coverage, a fully documented schema, and no output schema, the description supplies enough to call it correctly. It could mention pagination defaults, but the schema already carries those.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so page, limit, and status are fully documented in the schema. The description's mention of the status filter merely repeats that. Baseline 3 is appropriate when the schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ('List') and resource ('support tickets') scoped to 'your organization'. The verb alone distinguishes it from the sibling create/get/reply tools, though the description does not name those alternatives explicitly.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

'Optionally filter by status' describes a parameter, not when to choose this tool over nexusai_support_ticket_get or nexusai_support_ticket_create. There is no stated condition, prerequisite, or exclusion to guide selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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