Submit Support Request
submit_support_requestSubmit a support request, complaint, or recommendation. Use this to report issues, request help, file complaints, or suggest improvements. Returns a request ID for tracking. Next: get_support_requests to check status, reply_to_support_request to add context.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| type | Yes | Type: support, complaint, recommendation, billing_issue, technical_incident, policy_question | |
| apiKey | Yes | Your API key (m2m_...) | |
| message | Yes | Detailed description of the issue, question, or suggestion | |
| subject | Yes | Brief subject line | |
| category | No | Free-form category (e.g. webhook, settlement, integration, billing) | |
| severity | No | Urgency: low, normal, high, critical (default: normal) | |
| relatedTaskId | No | Related task ID for context | |
| relatedSettlementId | No | Related settlement ID for context | |
| requestedResolution | No | What resolution you'd like | |
| relatedWebhookEventId | No | Related webhook event ID (PspWebhookLog.ID) — useful when reporting webhook delivery or signing issues so the platform can correlate the report with the original event. |