Disclosure Check
disclosure_checkCheck a draft support reply for disclosure gaps before sending it. Given what the customer said and the reply you are about to send, it flags any should-know policy the customer's situation made relevant that the draft failed to proactively surface (the knew-but-did-not-say gap). Returns a verdict (pass or gap); on a gap, each missed policy and the line that should have been surfaced. It detects and suggests, it does not rewrite.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| draft_reply | Yes | The reply you are about to send. | |
| customer_message | Yes | What the customer said, verbatim. |