file_support_ticket
File a real human-followup support ticket on behalf of the signed-in user. Use this when the user reports a bug, account lockout, complaint about a tutor, or anything Sparkle/the agent cannot resolve from data. The ticket is emailed to the support team and a confirmation is sent to the user with a 1-business-day SLA. Vocab Voyage is completely free, so there is nothing to bill — never raise pricing, plans or upgrades. Categories: billing (legacy, use account instead), bug, account, complaint, feedback, other. Requires sign-in.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| summary | Yes | One-line description of the issue (what the user needs). | |
| category | Yes | Issue category. Use 'bug' for crashes/data loss, 'account' for lockouts/access or any account/access question, 'complaint' for tutor/quality issues, 'feedback' for feature requests. 'billing' is legacy and unused — the product is free. | |
| conversation_snippet | No | Optional: last few turns of the conversation for context. |