search_shop_policies_and_faqs
Used to get facts about the stores policies, products, or services. Some examples of questions you can ask are:
What is your return policy?
What is your shipping policy?
What is your phone number?
What are your hours of operation?" Set policy_types to also get the store's written policies (full text and URL).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| query | Yes | A natural language query. | |
| context | No | Additional information about the request such as user demographics, mood, location, or other relevant details that could help in tailoring the response appropriately. | |
| policy_types | No | Policy kinds to fetch, chosen from the user's question — e.g. ["refund"] for returns/exchanges/damaged items, ["contact"] for phone/hours/address. Include every kind the question touches. Omit it to get only FAQ answers. |