Update Agent Case Trigger
updateAgentCaseTriggerUpdate fields on a case trigger. Only the trigger creator or a builder/admin can disable an enabled trigger or change its queue, and only a builder/admin can change queue concurrency.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| enabled | No | Whether the trigger is active. Disabled triggers do not dispatch runs. | |
| agent_id | Yes | The agent's unique identifier | |
| trigger_id | Yes | The case trigger's unique identifier | |
| concurrency | No | Concurrency cap for the trigger's queue. The cap is queue-wide, so this affects every Agent working the queue, not just this trigger. Only 1 (run cases one at a time) or null (reset the whole queue's cap to the platform default) can be set here; higher caps are configured per-queue via PATCH /v2/admin/case-queues/{queueId}/concurrency. Omit to leave the current value unchanged. | |
| case_queue_id | No | Queue whose new cases should trigger this agent |