List Cases
listCasesList cases in a queue. Supports status, date-range, and free-text filters via query params. Set count_only=true to skip Case row selection and transformation. The normal response shape is returned with cases: [] and the matching total. For label filters, use POST /v2/queues/:queue_id/cases/search.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | Number of cases per page (1-100, default 20). | |
| offset | No | Zero-based offset for pagination. | |
| search | No | Full-text search across case title and data. | |
| status | No | Filter by one or more status buckets (comma-separated). Values: all, pending, processing, needs_input, postponed, needs_review, resolved, canceled. `processing` covers both a case actively being worked and one waiting on its evaluation. | |
| sort_by | No | Field to sort by. Default: created_at. | created_at |
| priority | No | Filter by one or more priority levels (comma-separated). Values: none, medium, high. | |
| queue_id | Yes | The queue's unique identifier | |
| count_only | No | Skip row selection and enrichment. The normal list response shape is returned with an empty row array and the matching total. | false |
| sort_order | No | Sort direction. Default: desc. | desc |
| created_at_to | No | Return only cases created before this ISO-8601 timestamp. The upper bound is exclusive. | |
| updated_at_to | No | Return only cases updated before this ISO-8601 timestamp. The upper bound is exclusive. | |
| issue_severity | No | Filter by highest failing rubric severity (comma-separated). Values: critical, medium. Severity is a facet within the issues outcome, so it returns nothing when combined with a status bucket that excludes issues. `low` is not selectable: an all-low verdict is stored as success, so no case carries it. | |
| created_at_from | No | Return only cases created at or after an ISO-8601 timestamp or a lookback such as 24h or 7d. | |
| updated_at_from | No | Return only cases updated at or after an ISO-8601 timestamp or a lookback such as 24h or 7d. |