Duvo MCP

Bulk Update Case Priority

bulkUpdateCasePriority

Set the priority of multiple cases. Priority only affects the order pending cases are picked up in: due postponed cases are handled first, then higher priority. It never interrupts runs or changes case status. Set none to clear priority back to the default.

Input Schema

TableJSON Schema

Name	Required	Description
`search`	No	Free-text search selecting the cases when all_matching is true.
`filters`	No	Filters selecting the cases when all_matching is true.
`case_ids`	No	Explicit case IDs to act on (1-100). Provide this or set all_matching.
`priority`	Yes	Target priority for each case. `medium`/`high` raise it above the default; `none` clears it.
`queue_id`	Yes	The queue's unique identifier
`all_matching`	No	When true, act on every case matching the provided filters/search instead of an explicit id list.

Schema Changelog

Changes observed during successful MCP inspections.

Changed1 schema field changedSep 14, 2026
- addedInput schema / properties / filters / properties / awaiting_my_approval
```
Added value: +{
+  "type": "boolean"
+}
```

Changed3 schema fields changedSep 8, 2026

addedInput schema / properties / filters / properties / created_at_to
```
Added value: +{
+  "type": "string"
+}
```

addedInput schema / properties / filters / properties / json_data

Added value: +{
+  "items": {
+    "additionalProperties": false,
+    "properties": {
+      "operator": {
+        "enum": [
+          "equals",
+          "notEquals",
+          "in",
+          "notIn",
+          "gt",
+          "gte",
+          "lt",
+          "lte",
+          "contains",
+          "isSet",
+          "isNotSet"
+        ],
+        "type": "string"
+      },
+      "path": {
+        "pattern": "^\\$(\\.[A-Za-z_][A-Za-z0-9_]{0,63})+$",
+        "type": "string"
+      },
+      "value": {
+        "anyOf": [
+          {
+            "anyOf": [
+              {
+                "type": "string"
+              },
+              {
+                "type": "number"
+              },
+              {
+                "type": "boolean"
+              }
+            ]
+          },
+          {
+            "items": {
+              "anyOf": [
+                {
+                  "type": "string"
+                },
+                {
+                  "type": "number"
+                },
+                {
+                  "type": "boolean"
+                }
+              ]
+            },
+            "maxItems": 100,
+            "minItems": 1,
+            "type": "array"
+          }
+        ]
+      }
+    },
+    "required": [
+      "path",
+      "operator"
+    ],
+    "type": "object"
+  },
+  "maxItems": 12,
+  "type": "array"
+}

addedInput schema / properties / filters / properties / updated_at_to
```
Added value: +{
+  "type": "string"
+}
```

Changed1 schema field changedAug 18, 2026

addedInput schema / properties / filters / properties / issue_severity

Added value: +{
+  "items": {
+    "enum": [
+      "critical",
+      "medium"
+    ],
+    "type": "string"
+  },
+  "type": "array"
+}

First observedAug 17, 2026

TDQS

A4.2/5.0

Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Goes well beyond annotations (which only say non-readonly, non-destructive, non-idempotent) by explaining exactly what priority affects ('order pending cases are picked up'), what it does NOT do ('never interrupts runs or changes case status'), and how to clear it. This is rich behavioral context that prevents misuse.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three tight sentences: action, semantics/constraints, and clearing behavior. No filler. The most important constraint ('never interrupts runs') is front-loaded after the action statement.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a bulk mutation tool with 6 params (nested filters/search/case_ids selection is complex), the description covers the priority semantics well. However, it doesn't mention the selection mechanism (case_ids vs. all_matching and filters) which is a key aspect of 'bulk' behavior. An agent might benefit from a note on how cases are selected.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all parameters including the `none`/`medium`/`high` enum. The description adds the explicit statement that `none` clears priority, which is mild reinforcement but not substantial new meaning. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ('Set the priority') and resource ('multiple cases'), clearly separable from siblings like bulkUpdateCaseStatus and updateCase. An agent can distinguish it immediately.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explains the effect of priority but gives no explicit when-to-use vs. alternatives (e.g., bulkUpdateCaseStatus, updateCase). Usage is implied by the tool name and effect description, but no routing guidance is offered.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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