Bulk Reprocess Cases
bulkReprocessCasesRe-process multiple cases on a chosen agent. Any active runs on the selected cases are interrupted first; the cases are then reset to pending and assigned to the chosen agent for the next dispatcher tick. The chosen agent must already be connected to the queue as a case-queue-consumer (with the trigger enabled or disabled).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| search | No | Free-text search selecting the cases when all_matching is true. | |
| filters | No | Filters selecting the cases when all_matching is true. | |
| agent_id | No | The agent that should run on the selected cases. Must be a consumer of this queue. | |
| case_ids | No | Explicit case IDs to act on (1-100). Provide this or set all_matching. | |
| queue_id | Yes | The queue's unique identifier | |
| all_matching | No | When true, act on every case matching the provided filters/search instead of an explicit id list. |