Update a ticket
update_ticketUpdate a ticket on OTP. Use to resolve issues, add agent notes, or change status. Requires API key.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"id": "<id>"
},
"name": "update_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | The ticket ID to update | |
| status | No | New status | |
| priority | No | New priority | |
| resolution | No | Resolution description (what was done to fix it) | |
| agent_notes | No | Internal notes from the fixing agent |